Copy link to clipboard
Copied
Every time I restart my Mac (Ventura 13.3) the ccxprocess crashes. It doesn't seem to affect the CC app but it is quite annoying.
Error dump:
This process always crashes on restarts or after updates (such as in this case when system updated to Ventura 13.3.1
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Incident Identifier: 1F482E3A-3119-4E90-B247-77A8DF528DD7
CrashReporter Key: F728258E-5C64-8543-0230-7BC5793BD82E
Hardware Model: iMac19,1
Process: CCXProcess [1137]
Path: /Applications/Utilities/Adobe Creative Cloud Experience/*/CCXProcess.app/Contents/MacOS/CCXProcess
Identifier: com.adobe.CCXProcess
Version: 4.14.2-2 (4.14.2)
Code Type: X86-64 (Native)
Role: Unspecified
Parent Process: launchd [1]
Coalition: com.adobe.ccxprocess [1163]
Date/Time: 2023-04-08 11:48:51.7322 +1000
Launch Time: 2023-04-08 11:48:51.2102 +1000
OS Version: macOS 13.3.1 (22E261)
Release Type: User
Report Version: 104
Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: CODESIGNING 4 Launch Constraint Violation
Triggered by Thread: 0
Thread 0 Crashed:
0 0x10dc25070 _dyld_start + 0
1 ??? 0x2 ???
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7b9dfcb80
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010dc25070 rfl: 0x0000000000000200 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0
Binary Images:
0x10dc20000 - 0x10dcbbfff (*) <f22a1143-9732-3e23-a8b7-cbade6bb8301> ???
0x106103000 - 0x106106fff (*) <0999c21d-fe00-383c-9032-1a83c0dd4037> ???
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"CCXProcess","timestamp":"2023-04-08 11:49:07.00 +1000","app_version":"4.14.2-2","slice_uuid":"0999c21d-fe00-383c-9032-1a83c0dd4037","build_version":"4.14.2","platform":0,"bundleID":"com.adobe.CCXProcess","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.3.1 (22E261)","roots_installed":0,"name":"CCXProcess","incident_id":"1F482E3A-3119-4E90-B247-77A8DF528DD7"}
{
"uptime" : 480,
"procRole" : "Unspecified",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iMac19,1",
"coalitionID" : 1163,
"osVersion" : {
"train" : "macOS 13.3.1",
"build" : "22E261",
"releaseType" : "User"
},
"captureTime" : "2023-04-08 11:48:51.7322 +1000",
"incident" : "1F482E3A-3119-4E90-B247-77A8DF528DD7",
"pid" : 1137,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-04-08 11:48:51.2102 +1000",
"procStartAbsTime" : 481136597823,
"procExitAbsTime" : 481387132155,
"procName" : "CCXProcess",
"procPath" : "\/Applications\/Utilities\/Adobe Creative Cloud Experience\/*\/CCXProcess.app\/Contents\/MacOS\/CCXProcess",
"bundleInfo" : {"CFBundleShortVersionString":"4.14.2-2","CFBundleVersion":"4.14.2","CFBundleIdentifier":"com.adobe.CCXProcess"},
"storeInfo" : {"deviceIdentifierForVendor":"C96C335D-2C3E-52CB-B26F-EB51A957960A","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.ccxprocess",
"crashReporterKey" : "F728258E-5C64-8543-0230-7BC5793BD82E",
"throttleTimeout" : 10,
"codeSigningID" : "com.adobe.CCXProcess",
"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 587281169,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 0,
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL (Code Signature Invalid)"},
"termination" : {"flags":66,"code":4,"namespace":"CODESIGNING","indicator":"Launch Constraint Violation"},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":13875,"threadState":{"r13":{"value":0},"rax":{"value":0},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":0},"r15":{"value":0},"rbx":{"value":0},"trap":{"value":0},"err":{"value":0},"r11":{"value":0},"rip":{"value":4525805680,"matchesCrashFrame":1},"rbp":{"value":0},"rsp":{"value":140701952101248},"r12":{"value":0},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"frames":[{"imageOffset":20592,"symbol":"_dyld_start","symbolLocation":0,"imageIndex":0},{"imageOffset":2,"imageIndex":2}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4525785088,
"size" : 638976,
"uuid" : "f22a1143-9732-3e23-a8b7-cbade6bb8301",
"name" : ""
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4396691456,
"size" : 16384,
"uuid" : "0999c21d-fe00-383c-9032-1a83c0dd4037",
"name" : ""
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=988K resident=0K(0%) swapped_out_or_unallocated=988K(100%)\nWritable regions: Total=8192K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8192K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 4K 1 \n__DATA 32K 2 \n__DATA_CONST 32K 1 \n__DATA_DIRTY 16K 1 \n__LINKEDIT 352K 3 \n__TEXT 640K 2 \nshared memory 4K 1 \n=========== ======= ======= \nTOTAL 65.1M 13 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "5cc625cdf25bf7b71956fbd909b9307f0a6c5cc9",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "62fe74515312cd4599bd3c80",
"factorPackIds" : {
"MYRIAD_BOOSTS" : "62fe74805312cd4599bd3c81"
},
"deploymentId" : 240000006
},
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {
},
"deploymentId" : 240000021
}
],
"experiments" : [
{
"treatmentId" : "c28e4ee6-1b08-4f90-8e05-2809e78310a3",
"experimentId" : "6317d2003d24842ff850182a",
"deploymentId" : 400000013
}
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: iMac19,1, BootROM 1968.100.16.0.1, 6 processors, 6-Core Intel Core i5, 3.7 GHz, 64 GB, SMC 2.46f13
Graphics: Radeon Pro 580X, Radeon Pro 580X, PCIe, 8 GB
Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online
Display: DELL S2721Q, 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus), MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, 16ATF2G64HZ-2G6E3
Memory Module: BANK 1/ChannelA-DIMM1, 16 GB, DDR4, 2667 MHz, 0000, -
Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, 16ATF2G64HZ-2G6E3
Memory Module: BANK 3/ChannelB-DIMM1, 16 GB, DDR4, 2667 MHz, 0000, -
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Dec 9 2022 16:56:24 version 9.30.492.0.32.5.87 FWID 01-3a11ec19
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
USB Device: SOHO USB 3.2 Hub
USB Device: USB-C SOHO Card Reader
USB Device: Portable SSD T5
USB Device: USB31Bus
USB Device: Samsung M3 Portable
USB Device: Backup+ Hub
USB Device: Backup+ Hub BK
USB Device: FaceTime HD Camera (Built-in)
USB Device: SOHO USB 2.0 Hub
USB Device: USB-C SOHO Dock
USB Device: Backup+ Hub
Thunderbolt Bus: iMac, Apple Inc., 47.5
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every
Copy link to clipboard
Copied
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
Copy link to clipboard
Copied
Uninstalling CC desktop app then re-installing fixed the issue. Many thanks.
Copy link to clipboard
Copied