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com.adobe.CCXProcess crashes on restart of Ventura 13.3

Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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Every time I restart my Mac (Ventura 13.3) the ccxprocess crashes. It doesn't seem to affect the CC app but it is quite annoying.

 

Error dump:

 

This process always crashes on restarts or after updates (such as in this case when system updated to Ventura 13.3.1

 

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

 

Incident Identifier: 1F482E3A-3119-4E90-B247-77A8DF528DD7

CrashReporter Key:   F728258E-5C64-8543-0230-7BC5793BD82E

Hardware Model:      iMac19,1

Process:             CCXProcess [1137]

Path:                /Applications/Utilities/Adobe Creative Cloud Experience/*/CCXProcess.app/Contents/MacOS/CCXProcess

Identifier:          com.adobe.CCXProcess

Version:             4.14.2-2 (4.14.2)

Code Type:           X86-64 (Native)

Role:                Unspecified

Parent Process:      launchd [1]

Coalition:           com.adobe.ccxprocess [1163]

 

Date/Time:           2023-04-08 11:48:51.7322 +1000

Launch Time:         2023-04-08 11:48:51.2102 +1000

OS Version:          macOS 13.3.1 (22E261)

Release Type:        User

Report Version:      104

 

Exception Type:  EXC_CRASH (SIGKILL (Code Signature Invalid))

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: CODESIGNING 4 Launch Constraint Violation

 

Triggered by Thread:  0

 

Thread 0 Crashed:

0                                        0x10dc25070 _dyld_start + 0

1   ???                                          0x2 ???

 

 

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000

  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ff7b9dfcb80

   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000

  rip: 0x000000010dc25070  rfl: 0x0000000000000200  cr2: 0x0000000000000000

  

Logical CPU:     0

Error Code:      0x00000000 

Trap Number:     0

 

 

Binary Images:

       0x10dc20000 -        0x10dcbbfff  (*) <f22a1143-9732-3e23-a8b7-cbade6bb8301> ???

       0x106103000 -        0x106106fff  (*) <0999c21d-fe00-383c-9032-1a83c0dd4037> ???

               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

 

Error Formulating Crash Report:

dyld_process_snapshot_get_shared_cache failed

 

EOF

 

-----------

Full Report

-----------

 

{"app_name":"CCXProcess","timestamp":"2023-04-08 11:49:07.00 +1000","app_version":"4.14.2-2","slice_uuid":"0999c21d-fe00-383c-9032-1a83c0dd4037","build_version":"4.14.2","platform":0,"bundleID":"com.adobe.CCXProcess","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.3.1 (22E261)","roots_installed":0,"name":"CCXProcess","incident_id":"1F482E3A-3119-4E90-B247-77A8DF528DD7"}

{

  "uptime" : 480,

  "procRole" : "Unspecified",

  "version" : 2,

  "userID" : 501,

  "deployVersion" : 210,

  "modelCode" : "iMac19,1",

  "coalitionID" : 1163,

  "osVersion" : {

    "train" : "macOS 13.3.1",

    "build" : "22E261",

    "releaseType" : "User"

  },

  "captureTime" : "2023-04-08 11:48:51.7322 +1000",

  "incident" : "1F482E3A-3119-4E90-B247-77A8DF528DD7",

  "pid" : 1137,

  "cpuType" : "X86-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2023-04-08 11:48:51.2102 +1000",

  "procStartAbsTime" : 481136597823,

  "procExitAbsTime" : 481387132155,

  "procName" : "CCXProcess",

  "procPath" : "\/Applications\/Utilities\/Adobe Creative Cloud Experience\/*\/CCXProcess.app\/Contents\/MacOS\/CCXProcess",

  "bundleInfo" : {"CFBundleShortVersionString":"4.14.2-2","CFBundleVersion":"4.14.2","CFBundleIdentifier":"com.adobe.CCXProcess"},

  "storeInfo" : {"deviceIdentifierForVendor":"C96C335D-2C3E-52CB-B26F-EB51A957960A","thirdParty":true},

  "parentProc" : "launchd",

  "parentPid" : 1,

  "coalitionName" : "com.adobe.ccxprocess",

  "crashReporterKey" : "F728258E-5C64-8543-0230-7BC5793BD82E",

  "throttleTimeout" : 10,

  "codeSigningID" : "com.adobe.CCXProcess",

  "codeSigningTeamID" : "JQ525L2MZD",

  "codeSigningFlags" : 587281169,

  "codeSigningValidationCategory" : 6,

  "codeSigningTrustLevel" : 0,

  "sip" : "enabled",

  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL (Code Signature Invalid)"},

  "termination" : {"flags":66,"code":4,"namespace":"CODESIGNING","indicator":"Launch Constraint Violation"},

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 0,

  "threads" : [{"triggered":true,"id":13875,"threadState":{"r13":{"value":0},"rax":{"value":0},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":0},"r15":{"value":0},"rbx":{"value":0},"trap":{"value":0},"err":{"value":0},"r11":{"value":0},"rip":{"value":4525805680,"matchesCrashFrame":1},"rbp":{"value":0},"rsp":{"value":140701952101248},"r12":{"value":0},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"frames":[{"imageOffset":20592,"symbol":"_dyld_start","symbolLocation":0,"imageIndex":0},{"imageOffset":2,"imageIndex":2}]}],

  "usedImages" : [

  {

    "source" : "P",

    "arch" : "x86_64",

    "base" : 4525785088,

    "size" : 638976,

    "uuid" : "f22a1143-9732-3e23-a8b7-cbade6bb8301",

    "name" : ""

  },

  {

    "source" : "P",

    "arch" : "x86_64",

    "base" : 4396691456,

    "size" : 16384,

    "uuid" : "0999c21d-fe00-383c-9032-1a83c0dd4037",

    "name" : ""

  },

  {

    "size" : 0,

    "source" : "A",

    "base" : 0,

    "uuid" : "00000000-0000-0000-0000-000000000000"

  }

],

  "vmSummary" : "ReadOnly portion of Libraries: Total=988K resident=0K(0%) swapped_out_or_unallocated=988K(100%)\nWritable regions: Total=8192K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8192K(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8192K        1 \nVM_ALLOCATE                          4K        1 \n__DATA                              32K        2 \n__DATA_CONST                        32K        1 \n__DATA_DIRTY                        16K        1 \n__LINKEDIT                         352K        3 \n__TEXT                             640K        2 \nshared memory                        4K        1 \n===========                     =======  ======= \nTOTAL                             65.1M       13 \n",

  "legacyInfo" : {

  "threadTriggered" : {

 

  }

},

  "logWritingSignature" : "5cc625cdf25bf7b71956fbd909b9307f0a6c5cc9",

  "trialInfo" : {

  "rollouts" : [

    {

      "rolloutId" : "62fe74515312cd4599bd3c80",

      "factorPackIds" : {

        "MYRIAD_BOOSTS" : "62fe74805312cd4599bd3c81"

      },

      "deploymentId" : 240000006

    },

    {

      "rolloutId" : "5fb4245a1bbfe8005e33a1e1",

      "factorPackIds" : {

 

      },

      "deploymentId" : 240000021

    }

  ],

  "experiments" : [

    {

      "treatmentId" : "c28e4ee6-1b08-4f90-8e05-2809e78310a3",

      "experimentId" : "6317d2003d24842ff850182a",

      "deploymentId" : 400000013

    }

  ]

},

  "reportNotes" : [

  "dyld_process_snapshot_get_shared_cache failed"

]

}

 

Model: iMac19,1, BootROM 1968.100.16.0.1, 6 processors, 6-Core Intel Core i5, 3.7 GHz, 64 GB, SMC 2.46f13

Graphics: Radeon Pro 580X, Radeon Pro 580X, PCIe, 8 GB

Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online

Display: DELL S2721Q, 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus), MirrorOff, Online

Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, 16ATF2G64HZ-2G6E3

Memory Module: BANK 1/ChannelA-DIMM1, 16 GB, DDR4, 2667 MHz, 0000, -

Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2667 MHz, Micron, 16ATF2G64HZ-2G6E3

Memory Module: BANK 3/ChannelB-DIMM1, 16 GB, DDR4, 2667 MHz, 0000, -

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Dec  9 2022 16:56:24 version 9.30.492.0.32.5.87 FWID 01-3a11ec19

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Ethernet, Ethernet, en0

USB Device: SOHO USB 3.2 Hub

USB Device: USB-C SOHO Card Reader

USB Device: Portable SSD T5

USB Device: USB31Bus

USB Device: Samsung M3 Portable

USB Device: Backup+ Hub

USB Device: Backup+ Hub BK

USB Device: FaceTime HD Camera (Built-in)

USB Device: SOHO USB 2.0 Hub

USB Device: USB-C SOHO Dock

USB Device: Backup+ Hub

Thunderbolt Bus: iMac, Apple Inc., 47.5

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correct answers 1 Correct answer

Community Expert , Apr 08, 2023 Apr 08, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every

...

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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Uninstalling CC desktop app then re-installing fixed the issue. Many thanks.

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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@dcnGraham 

 

good to hear that!

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