Creative Cloud can't update software

[OscarTakashi]

I try to click update, keep waiting a whole day.

the software can't update...

[OscarTakashi]

I use Macbook Pro

[OscarTakashi]

keep loading....

[Ruchika Wadhawan]

Hi @OscarTakashi 

To further investigate this, could you please share the Creative Cloud logs using Log collector tool. Also, could you open Console on your Macbook and check for any crash reports of Setup OR Adobe Desktop Service?

Regards,

Ruchika Wadhawan

[Tarun Saini]

Hi @OscarTakashi,

We're sorry to hear about your difficulties. In addition to the suggestion shared by @Ruchika Wadhawan. Could you please let us know if you are on a wired or Wifi connection? Did you try switching the network to check if that helps? Did you try restarting the device? You may try using these keyboard shortcuts to force the app to close and restart itself and all associated processes: MacOS: command+option+R.

If the above steps didn't help, try the Adobe Creative Cloud Cleaner tool to uninstall the app. Here is the link:- https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

To download the Creative Cloud Desktop app, use this link:- https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Let us know how it goes.

Regards,

Tarun