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Creative Cloud claim's cloud storage full and no deleted files

Community Beginner ,
May 25, 2023 May 25, 2023

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Yesterday Adobe Creative Cloud stopped syncing, because my cloud storage was full.

So I did what I always do. Deleted some files, and moved some old stuff to an external drive.

 

But this time it didn't work. Creative Cloud claims the storgae (100 GB) is full, and when I go to https://assets.adobe.com/deleted, it says I have no deleted files.

My Creative Cloud Files folder is currently 76 GB big, but according to Creative Cloud, I have more than 100 GB in the cloud.

TOPICS
Cloud storage web assets , File sync

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correct answers 1 Correct answer

Community Beginner , May 25, 2023 May 25, 2023

I found the problem!

 

I always have to visit https://assets.adobe.com/deleted to delete the files I have deleted on my computer. (It's annoying, but I have to delete the files on two places). Today I discovered that that link for some reason only shows deleted documents now, and not other files.

 

I found the files by accident by clicking a link in a menu in the bottom left corner. (My Creative Cloud is in Swedish, and I don't know what the menu options are in English).

But deleted files can now be

...

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hi There,

 

Welcome to our community forum. We are sorry for your difficulties. To investigate your issue, could you please let us know the operating system of your system and the version of the Creative Cloud desktop application installed? Could you please tell me if you have an enterprise or individual account? Also please follow the steps below to find the full storage of your account:

What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage.

Together count toward total cloud storage creative creative creative

Creative Cloud

Lightroom

Document Cloud

Adobe Express app

  • All documents
  • Starred files
  • Shared files
  • Projects and brand files
  • Graphics and Web pages
  • Videos

 

Please let me know if you find anything additional , also you could try the below article link:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

Please let me know how it goes . We hope to hear from you soon.

 

Regards,

Neelam 

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Community Expert ,
May 25, 2023 May 25, 2023

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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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Community Beginner ,
May 25, 2023 May 25, 2023

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I found the problem!

 

I always have to visit https://assets.adobe.com/deleted to delete the files I have deleted on my computer. (It's annoying, but I have to delete the files on two places). Today I discovered that that link for some reason only shows deleted documents now, and not other files.

 

I found the files by accident by clicking a link in a menu in the bottom left corner. (My Creative Cloud is in Swedish, and I don't know what the menu options are in English).

But deleted files can now be found at https://assets.adobe.com/deletedsyncedfiles, and the URL I have always used now leads to something else.

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Community Expert ,
May 25, 2023 May 25, 2023

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i don't how every response can specify the importance of the deleted folders and you feel it took personal sleuthing to find this.

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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Thanks for finding this out! This awful UX is making me extremely irritated.
Just another awful reminder how a huge corporation Adobe with decades of experience in software development can treat its customers' user experience in basic features.
For God's sake, Adobe, what is wrong with you? why not make a normal user experience as any other file sync platform already have?.. 

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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@sashk0 

 

well, adobe's file sync is really several different file syncing applications so it's not close to being the same as everyone else's.  that said, you're basically correct; adobe's file sync(s) is(are) confusing.

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