Creative Cloud Client stuck on loading applications

New Here ,
Feb 16, 2022 Feb 16, 2022

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Hello


Since I switched to my new MacBook with M1 on Monterey 12.1/12.2/12.2.1  I have the same problem again and again. When  I activate the client over the menubar, it is hanging in "Loading Applications". Restarting the client does not solve the problem. The spinning circle is rotating endless.

 

Bildschirmfoto 2022-02-16 um 23.12.38.pngBildschirmfoto 2022-02-16 um 23.28.56.png

Only a complete reboot is solving this behavior for some hours. But it will reappear again.

I have tried several solutions like removing special folders in the directories. A complete uninstall with the uninstaller. Nothing helps. The issue survived several OS or Client updates.

I'm writing this in the hope somebody has a solution or someone at Adobe will investigate this.

Bye
Marcus

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File sync

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Marcus, what process did you use while setting up the MacBook Pro?  Did you transfer any files from an old computer, or is this a brand new computer with nothing migrated from a different computer?

 

Please see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for information on successfully using Adobe applications on computers using Apple's new processor.

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Hello Jeff
It's a brand new installation because I've switched from Windows to Mac. So I think we can exclude to have any old Intel stuff causing this problem.

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Thanks, Marjue, in that case, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can assist you with discovering why the software is not functioning properly.

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