Copy link to clipboard
Copied
just updated the Creative Cloud desktop app and now it wont sync my files.
I tried to delete the whole package and re-install, but with no luck. And i tried to rename the CoreSync folder and delte the .db in \AppData\Local\Adobe\OOBE
I'm on win8.1 - DK
What to do??
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi Sheena,
Already tried that.. I Dont have the "Creative cloud" when i right-click..
And i all worked before the update.
Copy link to clipboard
Copied
Hi,
This sounds like you need to uninstall Creative Cloud and start again with a fresh install. I don't recommend removing folder such as OOBE or renaming db files, this could have contributed to the issue your seeing.
Thanks
Warner
Copy link to clipboard
Copied
Hi,
i already re-installed twice. No luck..
Copy link to clipboard
Copied
Did you "Uninstall" before trying to reinstall? In your first post you mention that you deleted the whole package?, this is not the correct uninstall method. Can you confirm what you have done to uninstall?
Copy link to clipboard
Copied
I uninstalled, from add-remove programs.
Copy link to clipboard
Copied
Hi,
Please send me your log files.
The logs are located at
Mac:
The log file can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The AppData folder is hidden by default this doc shows how to show it if needed
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Please zip them up and send them to SyncForum-Communication@adobe.com
Copy link to clipboard
Copied
Done.
Copy link to clipboard
Copied
Hi,
Thank you for sending in your log files. I can see some issue.
20150413-083441.749: Monitoring failure: Cannot start file monitoring: Failure during ConnectFS: Platform Status. Send Request Failed. WinHTTP Secure Failure. last error code = 12175
It looks like your using a proxy server?, are your Windows internet setting at default with no proxy server being used?. If you are not using a proxy server something else is blocking your access to Creative Cloud.
Thanks
Warner
Copy link to clipboard
Copied
No proxy, no firewall, default internet settings - The only thing i did, was to update the Creative Cloud Desktop app..
Copy link to clipboard
Copied
Hi,
Do you have the capacity to install and use Creative Cloud on a different Windows machine to rule out environment related issue with you current Windows computer?. I will also run this past an development engineer to help you get unblocked.
Thanks
Warner
Copy link to clipboard
Copied
Hi,
I looked into your issue with an engineer yesterday and found the following information.
Looking closely at the Microsoft documentation there are 7 causes for this error, 6 of which are certificate related. The only non certificate related issue is an internal WinHTTP error. these are all user environment related.
Are you certain you do not have any proxy configurations on your network? Are you fully up to date with Windows Updates? Have you tried Creative Cloud on another Windows environment?.
Thanks
Warner
Copy link to clipboard
Copied
Hi,
I'm 100% that my network is not proxy'ed. All Win updates are on. I have no other windows computer - Just tried with another user on this computer, same error.
My Boxdrive, google drive, one drive, dropbox, icloud are ALL syncing correct.. This happened after the latest update.
Copy link to clipboard
Copied
Well, something has been changed from Adobe's side - It suddenly started to sync now..
Copy link to clipboard
Copied
Hi,
I am glad its working ok now for you. We have no control over Windows WinHTTP errors or proxy errors, these are purely environmental to your Machine or network.
Thanks
Warner