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This is a complaint.
I have been told that if I post a complaint in the forums, then someone from Adobe will get back to me!!
I have been on to support via chat and phone regarding public share links.
In the last few days when I create a Share Link - the link is broken and brings me or my clients to a page which says "This page is unavailable."
So I cannot use the service and have spent a lot of time over the last 2 days troubleshooting.
The guy in Support chat was really bad, and ended the chat when I asked how I could complain!! Great customer service.
I don’t think I should be paying for this service when it is not reliable,
Please get back to me with a resolution as my experience on this issue so far has been very poor,
thanks, Kieran.
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1. i don't have control over adobe forum behavior.
2. if you really want your phone numbers posted in a public forum, i can replace them.
3. sorry the reset failed. contact adobe support.
there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...