Creative Cloud keeps moving all of my files into the trash can

[sofiam91474411]

Entire folders and files disappear from my Creative Cloud folder and they get moved to the trash can. Is there a reason this keeps happening? How can I prevent this from happening in the future?

[krism90570987]

The problem was never resolved. This was, by far, the most frustrating customer service experience of my career. Adobe is the absolute worst to work with. They are a monopoly and they know it. You are totally on your own where troubleshooting anything with Adobe is concerned. It's beyond infuriating.

[ricda]

Oh dam I didn't want to hear that lol. I hope we can get it resolved. And yes totally agree with the customer service, and the monopoly. Frustrating

[Max22140855yc47]

Hello, checking in to see if there's a fix for this? 

[ricda]

Try re-install CC. it worked with one of my clients.
My other client gave up and moved to Dropbox as the central server.
as far Adobe has addressed this issue. Hope you get it sorted.

[ricda]

I meant "as far as I know, adobe has NOT addressed this issue

[Katherine Causland]

I am expericing this issue this past week and been trying to clean it up. When I try to restore the files it does some weird things like files are not what they should, files in the wrong location, I put it back in the folder and it got moved to trash again and some unrecognized files appeared and can't remove it unless done online. Some files are permanently lost and I can't find it. Need to find something that's more reliable! 

[kglad]

@Katherine Causland 

because of file syncing, anyone with more than 1 device can have these problems with adobe's cc file system.

[Katherine Causland]

Do we have a solution? 

[kglad]

first, make sure all wanted files are stored/secured locally outside of adobe's sync folder.

then stop syncing all computers

delete all files from each computers sync folder

delete all files from you cc web site.