Creative Cloud Libraries Stopped Working

[ea-jae]

Yesterday my Creative Cloud Libraries stopped working across all CC programs (Photoshop, Illustrator, etc). Here is the message I am getting in the Libraries panel:

"To use Creative Cloud Libraries please install the Creative Cloud Application."

Here's what I have tried so far:

- Turning File Sync on and off.

- Restarting the Creative Cloud app with Ctrl+Alt+R.

- Uninstalling and reinstalling the Creative Cloud app.

- Uninstalling all Adobe apps, running the CC Cleaner Tool, then reinstalling everything.

- Trying to use Libraries in a different Windows user account.

Any help would be great. Thanks!

[Alexander Ludwick]

Hi there,
So I also had this problem in my Premiere pro 2019... I tried everything listed by Adobe but nothing worked.

I then noticed that I was using a slightly older version of Premier pro 2019 so updated it to the latest version and viola! it worked.

So updating to the latest version of premiere is also a fix.

[MillerTimeMT]

It is ludacrious how often this happens now!! And for NO apparent reason. Worked yesterday, today it just stopped. Same story as usual. Sometimes it's an easy fix and sometimes it isn't.  I have 3 different machines and it does it on all of them frequently, so it's not a specific system issue it is an Adobe issue. For those of us who rely on Adobe products, when the quality keeps going down it means so does our money. This needs to be FIXED! Not just, do this when... bandaids! Stop concentrating on adding new features when the current ones don't even work properly. PLEASE!

[kglad]

@Chris24935373vear 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, sign out and then back in to your cc desktop app

if that fails, try to repair the cc app
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[claytont64178198]

Thanks so much for this post- after installing Premiere Beta 23.5 my library stopped initalising in the app and the Creative Cloud app, tried everything on the help page https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-... and nothing worked but the step you mentioned above:

'if that fails, try to repair the cc app
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html'

worked and now back and running library within my apps. Thanks

[kglad]

@claytont64178198 

you're welcome