Creative Cloud login not being recognized

[tb42]

I've downloaded Creative Cloud on a different device, signed in, and ran into an error while attempting to useSubstance Stager.

THE ERROR:

"Use the Creative Cloud application to sign in, begin a trial, or purchase Stager. Learn more about the requirements. Stager will now close."

I'm already logged in to Creative Cloud. It's how I opened Stager in the first place. I've tried signing out of the 1st device and then signing out and back in on the 2nd device. Yet the error persists.

Suggestions?

[S_Gans]

Is the creative cloud app showing you as signed into everything else? Instead of signing out of the first device, try using Help>Deactivate IN the app on the first device. If that works, you may have more than 1 activation going, as Adobe apps allow you to be activated on 2 computers at a time.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html