No me carga el Creative Cloud en Pc

[jhon_jimenez1582]

Hola, lo que me pasa es que  no me carga el Creativa Cloud, se queda pensando no pasa de la ruedita, ya hice los pasos que recomendaba adobe, reinicie el PC, reintale y reinicie y mi sistema operativo no necesita actualizacion, asi que, ¿que hago?

[kglad]

reset it.

[jhon_jimenez1582]

I had already asked to reinstall the program and restart the PC and the same problem continues

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[nicolasr88395072]

Hice absolutamente todo y nada! Sabes que otra opcion puede haber? 

[Tarun Saini]

Hi @nicolasr88395072,

Welcome to the community! We're sorry to hear about this. Please check this article on the Creative Cloud desktop app stuck on the launch screen and follow the steps- https://adobe.ly/46Yy5rS 

Let us know if that helps.

Regards,

Tarun

[nicolasr88395072]

De golpe me dejaron de funcionar los programas y cuando pongo iniciar sesión en mi app de escritorio de Creative cloud, se queda pensando. Cuando voy a la opcion reparar, no se repara. 
Desintale e instale, desactive Windows defenser y volvi a instalar. Borre absolutamente todos los archivos y volvi a instalar y el programa no me arranca. use adobe Tool Y NADA.
Me fije si tenia que actualizar el sistema y nada.

No se que mas hacer.
En otra compu funciona perfecto. En la mia no!

[kglad]

for the spinning wheel issue:  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

for the error message you posted:  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html