Let me move this to the Creative Cloud Services forum for you, where I think you are more likely to get a good answer for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Product questions should be posted in the associated product community. * Installation questions should be posted in the Download & Install community. * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community. * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.
I had a similar problem with a brand new Windows 11 PC right out of the box. After a bit of digging, I discoverd a problem with a few missing or corrupted .dll files. Installed Microsoft Visual C++ Redistributable from https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 That seemed to fix the problem for me temporarily until another product I was installing installed another version of C++. But running the previous C++ package download again seemed to fix the problem again.