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Creative Cloud services are blocked - Libraries Sync Error

Explorer ,
Sep 01, 2023 Sep 01, 2023

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So I am trying to get fonts to load from Creative Cloud - a terrible piece of software engineering.
In particular, I am getting this error:

 

idioic_adobe_error.jpg

There is ZERO other information provided about how to fix this, etc.
This is extremely frustrating and non-optimal.
I am on Windows 10 Pro. Please help...

Thank you...

TOPICS
Cloud storage web assets , File sync , Libraries

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Explorer ,
Sep 01, 2023 Sep 01, 2023

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Thank you for this information. 🙂

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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you're welcome.

 

p.s. typically the first step solves the problem.

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