Device activation limit reached

[drlambert100]

Getting notification about activation limit reached. One of the devices that I need to sign out of, shown in the notification, is actually the device I am using.

What gives?

[Peru Bob]

Sign out and then sign in.

[drlambert100]

I did but why should I have to? Occasionally, I open on a third computer and have to sign out of one of the two shown to be able to use on third device. This appears to be a problem with where Adobe stores the activation file on the local computer as it always happens after a Windows update.

[drlambert100]

It has happened again. This morning there was an update to Windows and when I used Adobe Acrobat DC, I had to sign out of this machine so I could use the software on this same machine. Come on Adobe. FIX this.

[Nancy OShea]

Only two devices can be activated at one time.

Sign-out of the one you're not using. Sometimes overlaps occur.

Go to your Adobe account to manage devices.

https:/account.adobe.com/plans

[drlambert100]

Read the rest of the post. One of the devices I'm being told to sign out of is the device I'm using.

[Stellar_gift5C3A]

Hi drlambert100,

Thank you for posting your query here.

I understand that the Device name "Gigabyte-deskop" is the one that you were using while you got the prompt to Sign out from the same device.

If you've already activated your Creative Cloud subscription on two computers, you'll first need to deactivate it on one of the systems.

1. Sign out to deactivate Creative Cloud on one of the two computers. ( Preferably Sign out from the Creative Cloud Desktop App manually and not from the online prompt when you see the Activation limted reached).
2. Sign in to activate Creative Cloud on the new computer.

Hope this helps. 

Thank you. 

[drlambert100]

OK, I'm having a little trouble here. Am I not clear? Why should I have to sign out of the device I'm using just so I can sign back in to it. Doesn't make much sense to me.

[Stellar_gift5C3A]

I believe the simplest option that you may follow is :

- Launch Creative Cloud App in all your three devices

- Sign out Manually from the Creative Cloud Desktop App from all devices ( NOT from the online prompt when you see the Activation limted reached)

- Sign in and use the Product in One device at a Time as you have agreed in the End User License Agreement ( please refer to the following terms of use :  https://www.adobe.com/in/legal/licenses-terms.html ) 

Hope this helps. 

Thank you.

[Test Screen Name]

Drlambert, I agree, nobody seems to understand your question though I thought it was perfectly clear. I wish I had an answer, you are not the only person to see this.  

[drlambert100]

Thank you. Finally, someone understands the issue.

[Jon-M-Spear]

This has been happening to me over the past 4 days.  Again!  It sticks its ugly head up every few months - and has done over a number of years now.  During this time Adobe has never given a satisfactory explanation.

Yesterday, once again, I reached the device activation limit, although I only have one activated PC.  After deactivating it, I logged back in, only for it to happen again today.   In addition, for the past few days, I have had to sign in to Adobe Cloud every time I use an app, even though it may have been moments after closing it down.

I know this is a user forum, but Adobe technical staff do look in occasionally.  Please Adobe, sort this issue out permanently.  This together with the frustratingly long start up of the latest versions of LrC and Ps, I'm fast becoming a dissatisfied user of some 30 years.

[tashi.hope]

I'VE HAD THIS ISSUE FOR YEARS, different machines, different OS. A pirated copy would be less hassle lol

[Nancy OShea]

Actually less hassle would be to buy modern software.  😉

[dDembicki]

The deal is that you can only be signed in with the same Adobe ID on two computers at the same time. So what i think you're saying here is that you are really only signed in on two computers, but it thinks you are signed in on three? So, "this device" and "gigabyte desktop" are actually the same machine? Yes, I can see how that would be super annoying.

I'm not sure how to fix it, but I hear your frustration and hope to help elucidate the question so those who know can answer it. 

[Nancy OShea]

Creative Cloud products can be deactivated from devices via your online account. Log-in below.

https://account.adobe.com/activated-devices

This does not work with legacy Creative Suite or single purchased Elements products which have  an alloted number of possible activations per license. If you require more, contact Adobe to reset your activation count.

If your computer is not remembering your Creative Cloud log-in, please see link below.

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Hope that helps.

[tashi.hope]

There doesn't appear to be a UserVoice page for the creative cloud desktop app?

[Nancy OShea]

There doesn't appear to be a UserVoice page for the creative cloud desktop app?

By @tashi.hope

===========

Nope. Looks like they discontinued it.  Adobe has been moving away from UserVoice.

[tashi.hope]

Oh god really? Are they gonna replace it I wonder? Maybe user feedback from paying customers is too annoying for them lol

[Nancy OShea]

Not annoying.  More likely a consolidation decision.  If you look at the overview pages, many support communities like Lightroom and Photoshop have dedicated sub-spaces to post BUGS and IDEAS now.  🙂