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Entire adobe cloud synced files deleted

Explorer ,
Nov 19, 2021 Nov 19, 2021

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Please help me, I have 400 over psd in there for a movie and I transfer over to another folder but it moved only. So i cltl+z and it failed to sync suddenly. All the files is gone. What can I do...

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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open your cc desktop app > click the cloud icon at the upper right > click cc web

 

are your files there?  (be may need to check your deleted folder.)

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.


Creative Cloud Storage:
Log-in to the website below to check.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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