ERRO 12013

[Renan34756584zb1r]

Estou tendo dificuldades para resolver esse erro, ao abrir o app aparece a notificação abaixo. Ja reinstalei o aplicativo, desloguei e loguei novamente. Nada resolveu até o momento.

Tambem esta aparecedendo essas notificações no criative cloud.

[Renan34756584zb1r]

Não consigo visualizar meu plano tambem, no próprio site do Adobe.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

first, update your os and then restart your computer. 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps: 

1. quit all Adobe related products
2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

[Patricia355738056h7r]

Estou tendo o mesmo problema! Inclusive não consigo usar o preenchimento generativo porque dá erro de conexão.

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Renan34756584zb1r]

Boa tarde, no meu caso foi resolvido atraves da formatação do computador somente.

[kglad]

for others, before you get to that step, create a new user on your computer.