Error en almacenamiento de la nuevo

Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Saludos en mi cuenta mi almacenamiento fue eliminado pero al borrar todo lo que tenia en la nube sigue apareciendo que tengo 25,3 GB utilizado.

 

Que se procede alli ya que no veo ningun archivo en la nube y no tengo nada en mi papelera que se tiene que hacer ya que deseo hacer una nueva carga de documentos pero no quiero hacerlo hasta que este limpio completamente

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File sync , Libraries

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hello, everything has been deleted but now I am down to 22.7 GB, I don't know why if I have nothing in Lightroom, Acrobat and in my files. For me it is a bug. how can i scale this with adobe support

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Thanks, everything has been deleted but now I am down to 22.7 GB, I don't know why if I have nothing in Lightroom, Acrobat and in my files. For me it is a bug. how can i scale this with adobe support

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Community Expert ,
Jul 13, 2022 Jul 13, 2022

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This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-The Adobe employees who read here are support staff, not the programmers who make changes
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-for PPro https://adobe-video.uservoice.com/forums/911233-premiere-pro
-https://www.adobe.com/products/wishform.html for everything else

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @Angello.Carrillo,

 

Thanks for trying. If the steps mentioned in the article shared above don't help. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

We appreciate your patience.

 

Regards,

Tarun

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