Error message 507

[ovinovre]

I constantly get the error message 507 when updating the Creative Cloud app on my Windows PC. Nevertheless all my installed Adobe programs are updated each time. My version of Creative Cloud app is 5.7.1.1, and the program tells me it will always be updated.

Any explanations? Am I missing something? Is 5.7.1.1 the latest version?

Øivind Øvrebotten

[AxelMatt]

Please take a look here: https://helpx.adobe.com/ca/download-install/kb/fix-error-code-507.html

[ovinovre]

I have read the page you refer to. I do not understand that any volumes are missing. All installed Adobe programs work as they are supposed to. And all updatings work as well, except the updating of Creative Cloud itself. So maybe I should not worry. Is 5.7.1.1 the newest version of the Creative Cloud program?

[Peru Bob]

Try resetting the CC App:
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[ovinovre]

Weird things are happening on my PCs now. I have suddenly lost the
registration of Lightroom Classic and Lightroom in Creative Cloud on
both PCs, but the programs work. If I try to check for updates in LCC
(11.3.1 Release) I am redirected to Creative Cloud, but there the
programs have disappeared and I am offered to install them! Shall I
accept that and nothing will be lost, or is it best to uninstall CC and
then reinstall it? In Adobe's home page I am adviced not to do that.
Resetting CC by ctr-alt-R did not work.


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