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I have no files uploaded to the cloud.
This file can be deleted if I can find it - It does not seem to exist, though the server says it does.
I have archive permanently deleted it - but the issue persists.
If I can provide better details please advise what you need to help you help me.
I am using a MacBook Air Mid 2013 current latest OSX.
Any ideas please, with thanks in advance?
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Moving the discussion to File Hosting, Syncing, and Collaboration.
You can refer: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
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Hi Anthony,
Are you saying your Creative Cloud folder is empty? your website account is empty, your website archive is empty and your still seeing a sync error for 1 file?. I have your log files but if you could provide me with this information so I can investigate further for you.
Thanks
Warner
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Hi Warner,
let me see:
Are you saying your Creative Cloud folder is empty? YES - that being the local folder on my computer I presume, it is indeed empty.
your website account is empty, YES not really sure what that is “website account” , but I have nothing uploaded to the Adobe spaces anywhere.
your website archive is empty YES ditto the above - I did one time only “archive” this file and then “permanently delete” it .
The “hot keys” don’t seem to respond e.g. ctrl-shift-click on the “view on web” link(s).
and your still seeing a sync error for 1 file? YES it’s called “state.tif” about 20mb and was a test file originally a bank statement (hence “state”
Thanks for your reply.
Anthony
>
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Thanks for providing the information. Can you tell me if you are on the latest version of Creative Cloud, which is version 2.1.1.110?.
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good question: I was using LR5 and today realised there is LR6 and that it loads if I select it from the Creative Cloud menu at the top of my screen. Ah, you don’t mean that, you mean “Creative Cloud” .. I ran the Creative Cloud Installer today. Creative Cloud app is not apparent in Spotlight, but there is a folder Creative Cloud and within that a “Creative Cloud “ but no app extension, so I click on it and it seems to be an alias (that’s ironic given we are told not to use aliases) and now i look for version info… and yes finally under preferences it is the version you state 2.1.1.110 - but only as from some time today, don’t know what it was before that, BUT I do have it set to update itself whenever it wishes, so it may or may not have been the latest version as each version was made available.
Apologies for the “story” -
Short answer: YES 2.1.1.110
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ok and has the update solved the issues that you were seeing?
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no. no change - like i said it may well not really have been an update, just a re-install.
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Have you followed the steps below? these have unblocked users who were seeing the same issue.
Hope this helps.