Files are not syncing to the shared cloud

New Here ,
Aug 20, 2021 Aug 20, 2021

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I am having trouble syncing new files to the shared creative cloud folders.

Any new files or folders or any previous folders with files that I move to another folder are not syncing to the creative cloud. 

 

I am attached screenshots of the error messages I keep getting. 

Does any know how to fix this? As you can see, it's not a storage issue. 

 

Screen Shot 2021-08-20 at 11.22.24 AM.pngScreen Shot 2021-08-20 at 12.01.54 PM.pngScreen Shot 2021-08-20 at 12.02.27 PM.png

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File sync

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Community Expert ,
Aug 22, 2021 Aug 22, 2021

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that generally means you have a corrupt file causing file syncing to hang.  you can test by moving all your local synch files to a safe folder.  retest syncing.  if it works, move about 1/2 the files back to your sync folder.  retest syncing.  if it works, the culprit is in the other half.  add 1/2 of them (or add them all to confirm the culprit's there). etc until you pinpoint the culprit or they all sync ok.

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