Files no longer uploading

[DaveH5]

My copy of Creative Cloud Desktop has just updated to version 6.0.0.571.

I've now found that my Muse website files are no longer being uploaded when I save them.

Library sync seems to be working OK, but if I look at my 'files' I now just get a progress animation permanently. Also it permanently shows 'getting storage information' but never goes any further.

'Open sync folder' does nothing, and if I try to change the location of the sync folder, that either throws an error message saying it can't do it, or just never completes.

In short, a total mess, and I assume going back to the previous version of Creative Cloud Desktop is not an option!

Looking at the website the files are still there (as Syncd Files, not Cloud Documents) but they are not syncing!

Anyone any idea what's gone wrong here?

I should say that I am well aware that the automatic syncing of non-Cloud documents is due to end, but I thought that was due to be happening in February next year, not now!
Surely it should now be still working?

Thanks, Dave.

[kglad]

thank you (again) for the information. 

(i'm paying attention to so i can learn from your efforts and use that info to help others.)

[DaveH5]

OK, I've tried uninstalling CC Desktop, cleaning the system of it using the cleaning tool, and then reinstalling it running the installer setup.exe file as an administrator.

It seems to have made no difference, the program still only performs properly and syncs if it's run as an administrator.

I hope the support guys do eventually come back with some explanation for this, in my opinion, very strange behaviour.

If it's only happening on my system, I cannot explain why that is.

Cheers, Dave.