Fonts not showing in CC app - stuck loading screen

[Tomas Vitu]

Hi, I have a problem with my fonts in CC app. When I click on "f" icon to show fonts to add or remove, a loading spinner appears and fonts never show up.. I tried to reinstall app, unistall all adobe apps and I also used adobe cleaner.. nothnig helps.. internet connection works - fonts.adobe.com loads in web browser.. 

Any suggestion how to fix this?

[kglad]

start here, https://helpx.adobe.com/gr_en/fonts/kb/troubleshoot-font-activation.html#:~:text=Toggle%20the%20Adob....

[Tomas Vitu]

already been there - nothing worked

It must be a machine-wide problem because it works just fine on my second pc

[kglad]

do you have a firewall or antivirus?

if so, suspend them and then reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Tomas Vitu]

I already tried to suspend antivirus and firewall - no change 

[kglad]

you tried, or you did?

if you did, try using a different network connection to test if there's a network problem vs a cc app problem.

[Tomas Vitu]

well it is not because it works on the same network on a different machine.. but for a good feeling I also tried different internet connection - also no change 😕

[kglad]

it's not clear these were all done (and all done in the correct order):

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.