Getting error 401013 "Oauth token is not valid" when downloading my cloud files

[Geraldo Mangela]

Hi, everyone!

On my work I upload files to client download, to this I use the Creative Cloud. But, after yesterday, some clients are getting the following error when they click on download button:

{"error_code":"401013","message":"Oauth token is not valid"}

I see this error too if try download and I'd like know how I may solve this. Thanks in advance!

[Michèl Niedermeier]

It looks like I can download a file when I`m in the main asset folder and use the download button (although it takes rather long until the window opens where you can choose a download folder). If I click on an asset to see its preview (MP4 file) and try to download it from there it still doesn`t work for me. However, instead of the mentioned error message I will get a simple "page is not responding" browser message.

[defaultrj2mvr5co7mk]

2021 and I receive exact same error code....  except this is with document generation API $&@!