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HELP - Account Locked after trying to log in for first time

New Here ,
Jan 24, 2024 Jan 24, 2024

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So, I am taking a Photoshop course in college and had to purchase Photoshop for the class. I bought my subscription, downloaded the application, and messed around with it for a short time. I went to log into it today to work on an assignment and was asked for a verification code that was sent to my email address, however, I never received the email. I went to try and log in on the website and it informed me that the account was locked due to multiple failed log-in attempts, even though I never got past the verification code requirement. I don't know how long I will be locked out of my account and need to get back in for my class. I even had to go as far as to use a second account to post this as I cannot log into my account on ANY Adobe site or application.

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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did you install the cc desktop app and use it to install your photoshop?

 

if yes, can  you sign into your cc desktop app,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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