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HELP - Account Locked after trying to log in for first time

New Here ,
Jan 24, 2024 Jan 24, 2024

So, I am taking a Photoshop course in college and had to purchase Photoshop for the class. I bought my subscription, downloaded the application, and messed around with it for a short time. I went to log into it today to work on an assignment and was asked for a verification code that was sent to my email address, however, I never received the email. I went to try and log in on the website and it informed me that the account was locked due to multiple failed log-in attempts, even though I never got past the verification code requirement. I don't know how long I will be locked out of my account and need to get back in for my class. I even had to go as far as to use a second account to post this as I cannot log into my account on ANY Adobe site or application.

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Community Expert ,
Jan 24, 2024 Jan 24, 2024
LATEST

did you install the cc desktop app and use it to install your photoshop?

 

if yes, can  you sign into your cc desktop app,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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