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HELP!!!! None of my CC apps will open. Message says no internet - but I DO have internet.

New Here ,
Nov 07, 2021 Nov 07, 2021

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None of my CC apps are opening

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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You're going to need to supply a lot more information. What versions? What operating system? What happens when you try?

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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Try these items and check after each step.

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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LATEST

Do you have modern operating system and browser that is enabled with secure TLS 1.2 connections?  Without it, you cannot connect to Adobe's servers.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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