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Hi, I've been having issue syncing cloud. I've tried every possible solution I've seen.

New Here ,
Nov 25, 2022 Nov 25, 2022

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I keep getting the error message "unable to sync, install sync component and try again. Error code 198"

I use a MacBook pro 2014. 

 

Screenshot 2022-11-25 at 13.43.52.png

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Cloud storage web assets

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

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New Here ,
Nov 26, 2022 Nov 26, 2022

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Thanks ... but I've tried and nothing's worked

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 26, 2022 Nov 26, 2022

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The chat worked!!! Thank you so much for your help, I really appreciate 

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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thank you for the follow up, and you're welcome.

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