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How do I upload a file larger than 1 gig to adobe cloud storage?

Community Beginner ,
Feb 03, 2016 Feb 03, 2016

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Hi, Im trying to upload a 7 gig file to my cloud staorage of which there is 20 gig available.

It says I need creative cloud connection, but that doesnt exist?

Any one had any joy

Thanks

Danny

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File sync

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Adobe Community Professional ,
Feb 03, 2016 Feb 03, 2016

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Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Feb 04, 2016 Feb 04, 2016

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Thanks John

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Adobe Employee ,
Feb 04, 2016 Feb 04, 2016

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Please see Adobe Creative Cloud desktop app: Questions and answers

Is there a file size limit?

With the Creative Cloud desktop application, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors. With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you may see some unexpected upload failures.

Creative Cloud Connection is the previous name for file syncing. File syncing is now included in the Creative Cloud desktop application. Information and a download link are here https://www.adobe.com/creativecloud/desktop-app.html.

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