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How to recover a document that i replaced accidentally?

New Here ,
Feb 17, 2016 Feb 17, 2016

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Hello, I saved a document (the same but with new notes) on my Adobe Cloud under the same name of another documents (the same with previous notes). So accidentally I replaced it and I lost all the notes I had taken the first time. Is there any way to get that original document back?

Thank you!

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File sync

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correct answers 1 Correct answer

Adobe Employee , Feb 22, 2016 Feb 22, 2016
If the file is in your Creative Cloud Files folder and file syncing is running then you can restore to a previous version of a file.Sign in to the CC Assets site in a browser and go to https://assets.adobe.com/files. Select the file and select the Activity tab. Under All Activity on the right you should see the Current Version of the file, and past versions listed. Select the Revised at ... version you need and click the Restore link.Versioning FAQ with more information is here: https://helpx.adobe.com/creative-cloud/help/versioning-faq.html...

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Adobe Employee ,
Feb 19, 2016 Feb 19, 2016

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I am very sorry that your files were deleted and can assure you that our Engineering team is actively analyzing this further to avoid this in the future.

The folders must be backed up, you can get it back from there.

Regards

Rajashree

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Adobe Employee ,
Feb 22, 2016 Feb 22, 2016

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If the file is in your Creative Cloud Files folder and file syncing is running then you can restore to a previous version of a file.

Sign in to the CC Assets site in a browser and go to https://assets.adobe.com/files. Select the file and select the Activity tab. Under All Activity on the right you should see the Current Version of the file, and past versions listed. Select the Revised at ... version you need and click the Restore link.

Versioning FAQ with more information is here: https://helpx.adobe.com/creative-cloud/help/versioning-faq.html.

file_version_restore.png

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