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3

How to Stop Adobe Add-Ins from reinstalling in Outlook

Community Beginner ,
Jul 24, 2023 Jul 24, 2023

I do not use Adobe ASdd-Ins in Outlook, I find they interfere with my ability to add attachments, and generally slow Outlook down to the point it is almost unusable.  I have opened Outlook as an administrator and unistalled the Adobe Add-Ins on a few occaisons.  A few days later, Outlook will again start to run slowly, freeze when adding attachments and Adobe Cloud reappers.  The Add-Ins are reinstalling by themslves, and I am tiored of it.  How do I prevent this?  I am really fed up with Adobe!

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

what add-ins? pdf viewer?

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Community Beginner ,
Jul 30, 2023 Jul 30, 2023

Adobe Cloud and related services.  They slow Outlook tremendously and also prevents Outlook from opening if offline.

 

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

i used outlook.com and see no changes.

 

what exactly are you calling outlook and what's your os?

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Community Beginner ,
Jul 30, 2023 Jul 30, 2023

I use Microsoft Outlook which is part of Office 365 and use a Microsoft Exchange server.  My operating systems are both Windows 10 and Windows 11.  ZThe Add-ins that keep reappearing after deletion are Acrobat PDFMaker Office.com Addin and Adobe Cloud for Microsoft Outlook-Acrobat.  They can be deleted,a nd the reappear a week os so later, which also corresponds with Outlook freezing and inability to use the drop down menus to add attachments, requiring me to instead copy and paste them into the email.

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

does this describe what you're seeing, chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://acrobatusers.com/resource-hub-assets/pdf/it-whitepapers/Adobe-add-ins-for-Office-365--IT-Whi...

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Community Beginner ,
Jul 31, 2023 Jul 31, 2023

Well, it looks like it might be an issue with Office 365, or with Adobe.  Maybe I will check with Microsoft.

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

ok.  keep us updated, if you have the time.

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Explorer ,
Jan 29, 2024 Jan 29, 2024

I have exactly the same issue.  Did you find a solution?

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Adobe Employee ,
Feb 02, 2024 Feb 02, 2024

Hi 

@john ls25712127

,

 

We're sorry to hear about this. Please try the following steps and check if that helps:

1- Launch Outlook > click file > options > Add-ins

2- Under Manage > com add-ins > click Go

3- Uncheck the items related to Adobe ....... > Click Ok

4- Restart the outlook.

 

Let us know if that helps.

 

Regards,

Tarun

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Explorer ,
Feb 02, 2024 Feb 02, 2024
That initially works, but when the PC restarts, Adobe reinstalls everything again.

I found in Apps -> Startup a program called "Acrobat Collaboration Synchronizer 23.8". When I turned that off, then restart doesn't reinstall everything again. It's a bit sneaky to do this reinstall on every restart after you've removed the add-ins.
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Adobe Employee ,
Feb 05, 2024 Feb 05, 2024

Hi 

@john ls25712127

,

 

Thanks for trying the steps. I have shared this case with our product team. I will get back to you once I hear anything from them or if I need any information from you.

 

Regards,

Tarun

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Explorer ,
Feb 12, 2024 Feb 12, 2024

No, this doesn't help whatsoever.

The installed Acrobat "plugin" isn't even listed in Add-ins.

How does Abobe REALLY think I want to do something bizarre like save my entire deleted files as a PDF?
This automatic plugin installation borders on malware.

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Explorer ,
Feb 12, 2024 Feb 12, 2024

I agree with this comment.  Initially I thought disabling the Adobe startup app solved the problem, but the issue has happened again.  I also agree that this borders on malware.  

 

How can this be removed completely?

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New Here ,
Feb 13, 2024 Feb 13, 2024

Add-ins are for the Outlook desktop product not Outlook Web (OWA).  You won't find the issue in the Outlook browers  App!

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

Hi

@Verlette354424338h5t

 

Could you please check this link and let us know if that helps- https://adobe.ly/48hKNAk

 

Regards,

Tarun

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New Here ,
Mar 25, 2024 Mar 25, 2024

That article is not helpful. Changing those registry keys does nothing because Acrobat Collaboration Synchronizer just re-patches the registry entries, apparently. 

Disgraceful behaviour.

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

Hi 

@beng81608094

,

 

We're sorry to hear about this. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/43PlipP

 

Regards,

Tarun

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New Here ,
May 15, 2024 May 15, 2024

There are two Adobe update services that run on start up. I went into MSConfig and unchecked them both. I also went into Services and changed their start up to Manual. I haven't tested this for long, but so far it has stopped the addins from being re-enabled. I will keep you posted after some time.

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Explorer ,
May 23, 2024 May 23, 2024

What I've done instead is completely uninstall Acrobat Reader.  When I want to view a pdf document I let the PC use Microsoft Edge and it works just fine.  No need to mess with registry entries.  

Bottom line - do a complete uninstall of Acrobat Reader and use another standard app to view pdf documents.

 
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New Here ,
Sep 09, 2024 Sep 09, 2024

Yeah, this is really frustrating. I just got off with Adobe support and the only way they were able to work around this was to delete the plugin within Outlook and then turn off the Adobe Pro DC automatic updates. The automatic updates will reinstall the plugin everytime and you are back to square one. One can manually update the product then and then delete the plugin but at least one knows when the plugin is reinstalled.

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New Here ,
Sep 09, 2024 Sep 09, 2024

OSB! this is only working as a Intune Script. 

I found a way to check if the add-in is installed and remove it, if it exist this is done by a remediate script. 

 

I work in IT and therfore this script is made as a remediation script to be pushed out to multiple machines. 

 

Detect-RegistryKey.ps1: 

# Define the registry key to check
$registryKey = "HKCU:\Software\Microsoft\Office\16.0\Outlook\Addins\PdfmOutlook.PDFMOutlook"

# Check if the registry key exists
if (Test-Path $registryKey) {
Write-Output "Registry key found: $registryKey"
} else {
Write-Output "Registry key not found: $registryKey"
}

# Define the file path to check
$filePath = "C:\Program Files\Adobe\Acrobat DC\PDFMaker\Mail\Outlook\x64\SendAsLinkAddin.dll"

# Check if the file exists
if (Test-Path $filePath) {
Write-Output "File exists: $filePath"
} else {
Write-Output "File does not exist: $filePath"
}

 

Remediate-RegistryKey.ps1: 

 

# Define the registry key to delete
$registryKey = "HKCU:\Software\Microsoft\Office\16.0\Outlook\Addins\PdfmOutlook.PDFMOutlook"

# Check if the registry key exists
if (Test-Path $registryKey) {
# Delete the registry key
Remove-Item -Path $registryKey -Force
Write-Output "Deleted registry key: $registryKey"
} else {
Write-Output "Registry key not found: $registryKey. No action taken."
}

# Define the file path to delete
$filePath = "C:\Program Files\Adobe\Acrobat DC\PDFMaker\Mail\Outlook\x64\SendAsLinkAddin.dll"

# Check if the file exists
if (Test-Path $filePath) {
# Delete the file
Remove-Item $filePath -Force
Write-Output "Deleted file: $filePath"
} else {
Write-Output "File not found: $filePath"
}

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Community Beginner ,
Oct 02, 2024 Oct 02, 2024

I killed it by making a text doc and renaming it to SendAsLinkAddin.dll, then removing any system ability to modify it (only administrators can modify or delete it in security) and set it to read only then stuck it in here to replace the current file C:\Program Files\Adobe\Acrobat DC\PDFMaker\Mail\Outlook\x64

 

Working so far.  None of the other solutions involving registry or anythiing else has worked, it always waits a while then reinstalls using conventional methods.

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New Here ,
Mar 09, 2025 Mar 09, 2025

Surely Adobe should see this is a big and painful problem and is very damaging to its brand (certainly it annoys the hell out of me) and JUST FIX IT!

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Community Expert ,
Mar 09, 2025 Mar 09, 2025
LATEST

@gregory_4604 

 

these are user forums. you're not addressing adobe here.

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