I can't download Creative Cloud

[Asasine_0345]

On my phone everything works fine on my pc the plans are not displayed and I can't download anything
I cleaned the browser cookies and deleted everything from Adobe.
I don't know what I can do please help me

Everything is displayed on my phone and all programs work.

[kglad]

update your os and update your default browser.

[Asasine_0345]

All installed the latest version and browser selected by mindfulness 1 in other browser the same

[kglad]

what's your default browser?

[Asasine_0345]

google chrome

[kglad]

that's not the problem then.

check these causes;

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-inst...

[Asasine_0345]

It's still not in the browser I tried Opera and Mincrasoft
Nothing is downloaded and does not download subscription plans.

[kglad]

check the link for other common causes of this problem 

[Peru Bob · Accepted solution]

Check your firewall or antivirus software.

[Asasine_0345]

I disabled the antivirus
I click download and nothing happens

[kglad]

and your hosts file etc?

[Asasine_0345]

So far, it's all very complicated and incomprehensible.
It's bad that so far all the support is busy(

[Asasine_0345 · Accepted solution]

Oh, it worked for me. It was a firewall problem.

[kglad]

glad it's fixed.

[Asasine_0345]

Thank you
Have good day

[kglad]

you're welcome.