Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I cant see my work ( creative cloud synced documents ) on my desktop app but can do so on browser

New Here ,
Jun 02, 2021 Jun 02, 2021

Hi There,

 

I cant see my synced documents or files on my desktop creative cloud app but I can see them on the identical web browser app. I have tried re installing and signing in and out. Please help thanks

Y

302
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 02, 2021 Jun 02, 2021
LATEST

Y, do you receive any specific errors when trying to sync files via the Creative Cloud desktop app?  Have you verified that the installed software firewall is not blocking access?  Information on several common sync errors can be found at https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines