I cant see my work ( creative cloud synced documents ) on my desktop app but can do so on browser

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi There,

 

I cant see my synced documents or files on my desktop creative cloud app but I can see them on the identical web browser app. I have tried re installing and signing in and out. Please help thanks

Y

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Y, do you receive any specific errors when trying to sync files via the Creative Cloud desktop app?  Have you verified that the installed software firewall is not blocking access?  Information on several common sync errors can be found at https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html.

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