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I don't have access to my behance account. Support does not respond for 2 months

New Here ,
Oct 28, 2022 Oct 28, 2022

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Good afternoon, I've been trying to access my Behance account for 2 months. Sent a message to this address <support@behancenetwork.zendesk.com> dozens of times. I get a response from the bot and no one communicates. I tried to chat with a live person who sent me to fill out the same form.

The wildest ignore from the support !!
My Behance account is not blocked, other users can see it, but when I go into it, I get this message You do not have access to this product. Explain what I need to do to fix the error. And do not send me to write to this address again! <support@behancenetwork.zendesk.com>

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correct answers 1 Correct answer

New Here , Nov 13, 2024 Nov 13, 2024

Ok so I've finally managed to fixed the issue!! The problem came from the fact I created my account while I lived in a country that isn't supported by behance anymore (China in my case).

In order to fix that, I just had to get in contact with Adobe's Customer Care team and asked them to change location associated with my Adobe ID to my actual country. For them to be able to make the change I had to subscribe to a plan, so I just went with a month of Adobe Firefly which was the cheapest one and ca

...

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

does adobe have the correct email to reach you? did you check spam?

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New Here ,
Dec 06, 2022 Dec 06, 2022

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I've got the exact same problem, also tried contacting support multiple times but never heard from them... 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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@clbsdwch 

 

sorry for that, but behance support isn't as strong as other adobe programs.

 

 

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New Here ,
Nov 13, 2024 Nov 13, 2024

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Ok so I've finally managed to fixed the issue!! The problem came from the fact I created my account while I lived in a country that isn't supported by behance anymore (China in my case).

In order to fix that, I just had to get in contact with Adobe's Customer Care team and asked them to change location associated with my Adobe ID to my actual country. For them to be able to make the change I had to subscribe to a plan, so I just went with a month of Adobe Firefly which was the cheapest one and cancelled it right after the change was done.

It's now all working fine! Hope that can help some of you

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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LATEST

Thanks! That fixed the issue for me. I subscribed to the free trial, and it immediately did the trick.

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Same.. been having the problem for months

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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@Lynn2892504331ba 

 

sorry.  did you try to help yourself, 

 

portfolio faq: https://help.myportfolio.com/hc/en-us

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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@Lynn2892504331ba,

Did you violate Behance's Community Guidelines?

https://www.behance.net/misc/community

 

Did you try accessing your Behance with another web device that accepts cookies & does not have script blockers or VPN enabled?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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I should also mention that Behance Help Team is on Zendesk.  It's separate from Adobe Portfolio support.

 

They work Monday  - Friday, check your email spam/trash/social folders for a reply.

https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Nov 12, 2024 Nov 12, 2024

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I have the exact same issue for about 2 years, my page is accessible via link but I can't log into Behance to make edits. I need to update my portfolio now. Can someone help??

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Community Expert ,
Nov 12, 2024 Nov 12, 2024

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use a different browser.

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Community Beginner ,
Nov 12, 2024 Nov 12, 2024

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Tried on Safari, Microsoft Edge, Chrome on both Mac and Windows. Same issue, it shows: "You do not have access to this product."

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Community Expert ,
Nov 13, 2024 Nov 13, 2024

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diid or do you have a teams or enterprise subscription?

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