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I don't have access to my behance account. Support does not respond for 2 months

New Here ,
Oct 28, 2022 Oct 28, 2022

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Good afternoon, I've been trying to access my Behance account for 2 months. Sent a message to this address <support@behancenetwork.zendesk.com> dozens of times. I get a response from the bot and no one communicates. I tried to chat with a live person who sent me to fill out the same form.

The wildest ignore from the support !!
My Behance account is not blocked, other users can see it, but when I go into it, I get this message You do not have access to this product. Explain what I need to do to fix the error. And do not send me to write to this address again! <support@behancenetwork.zendesk.com>

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

does adobe have the correct email to reach you? did you check spam?

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New Here ,
Dec 06, 2022 Dec 06, 2022

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I've got the exact same problem, also tried contacting support multiple times but never heard from them... 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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@clbsdwch 

 

sorry for that, but behance support isn't as strong as other adobe programs.

 

 

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Same.. been having the problem for months

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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@Lynn2892504331ba 

 

sorry.  did you try to help yourself, 

 

portfolio faq: https://help.myportfolio.com/hc/en-us

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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@Lynn2892504331ba,

Did you violate Behance's Community Guidelines?

https://www.behance.net/misc/community

 

Did you try accessing your Behance with another web device that accepts cookies & does not have script blockers or VPN enabled?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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I should also mention that Behance Help Team is on Zendesk.  It's separate from Adobe Portfolio support.

 

They work Monday  - Friday, check your email spam/trash/social folders for a reply.

https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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