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I have Adobe Creative Cloud which says I get 100GB storage but onedrive is full at 5GB?

New Here ,
Jan 25, 2024 Jan 25, 2024

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I have Adobe Creative Cloud all apps which claims you get 100GB free storage included. However, my Outlook account is saying I have used up all storage when it reaches 5GB. Why is this and how can I fix it? 

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Cloud storage web assets

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correct answers 1 Correct answer

Community Expert , Jan 25, 2024 Jan 25, 2024

Outlook/one drive are Microsoft products... you need to ask Microsoft for help

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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Outlook/one drive are Microsoft products... you need to ask Microsoft for help

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