Issue with Coursera free trial for Creative Cloud

[malin_7981]

Hello,

I've enrolled on the Graphics Design Certificate by Adobe on the Coursera platform, but I have issues signing up for the 4 month free trial of Creative Cloud now when I've gotten to the Graphics Design course that requires Illustrator. I reached out to Coursera but they told me to reach out to Adobe instead, so here I am.

When clicking on the link on Coursera I get directed to an Adobe site where I can sign up for the free trial. When I then sign in with my existing account, it changes from 4 months to 7 days. So I create a new email just to create a new account on Adobe, since it says I can only use this with new accounts. Then it works, until I change payment country from the pre-selected US to my own country (Sweden), then it goes from the 4 months to the 7 days again.

It is quite frustrating since I've had this issue when I tried the other courses in the course package: Issues with longer free trial on Adobe Express and same with Adobe Photoshop. I managed to get the Express trial to work by making a whole new Coursera AND Adobe accounts... And I don't want to do that again. I skipped using Photoshop because I have good knowledge in that already, but I really want to be able to use Illustrator to learn along with the course.

Certificate in question: https://www.coursera.org/professional-certificates/adobe-graphic-designer

Course in question: https://www.coursera.org/learn/adobe-graphic-design?specialization=adobe-graphic-designer 

Thanks in advance,

Malin

[kglad]

adobe offers 7 day trials.  if cousera is promising something else, contact them (and be wary).

[malin_7981]

I know that the regular trial is 7 days, but this seems to be some sort of extended trial when you sign up for the Adobe Certificate. I tried contacting them about this but they just directed me to Adobe, but I guess I'll try again 🙂 Thanks for the help!

[kglad]

are you paying money to coursera?  if yes, it may or may not be legitimate. if not, it's almost certainly not legitimate.

[malin_7981]

I am yes, the Adobe Certificate is not free. It also seems other learners on Coursera has the same issue. I'm just stuck in a customer service loop right now where Coursera directs me to Adobe support and Adobe (when I contacted them earlier) could not help either, and directed me back to Coursera.

[kglad]

yes, sounds suspicious.

[Nancy OShea]

Well, Coursera is a legitimate online learning platform with offices in Mountain View, CA.  I've never used them myself, but they have been in business for 10 years. 

https://www.consumeraffairs.com/education/online-courses/coursera.html

[Nancy OShea · Accepted solution]

I am unaware of any 4-month trials to Creative Cloud.

This would have to be a special arrangement between Coursera and Adobe.

Ask Coursera to put you in direct contact with THEIR Adobe representative. 

[malin_7981]

Thanks for the help Nancy! Yes, it seems it's an extended trial nand agreement between Adobe and Coursera when you sign up for the certificate via Coursera. When I reached out to them before regarding this they just directed me to the Adobe support, with not much other help. I will try again, but it's not easy getting in touch with a representative from their side unfortunately 😕

[Nancy OShea]

Escalate it to a Coursera Supervisor.

Good luck.

[malin_7981]

Thanks a lot Nancy! 🙏

[REDDIC_ons]

hey did you get the 4 months trial? if no then is it a scam? and if yes then is it worth taking? im doing the course in coursera too

[kglad]

@malin_7981 

[honking candy29404581p705]

I too have enrolled in the same course and wanted to know how you can claim thay 4 month extended trial. They mentioned it when buying the course, but there's no clear instrutions on how you can avail it

[kglad]

you'll need to contact coursera

[David_b crtr7609]

I’m having the same problem with the 4-month Creative Cloud trial from the Coursera Adobe course.
Did you ever find a solution for it? Just wanted to check if you managed to make it work somehow.  

[kglad]

@David_b crtr7609 

the op hasn't responded.

[David_b crtr7609]

Op mean?

[kglad]

op = original poster, @malin_7981 .  i flagged them 3+ months ago and they didn't respond.

it's common for posters to post something and then never return to respond.