Large .MP4 file not syning

[timm37058839]

The file _____ is too large and will not be uploaded.

This seems to be a recent issue as I have not had problems uploading large files (26GB)

Tried using desktop version but it tells me to use the desktop version. (What!!??)

Any help is apprecieated!

[Nancy OShea]

Hi @timm37058839,

There is a file size limit of 20GB.

See links below.

• https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html
• https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

[timm37058839]

Thanks for the fast response Nancy!!

Question: If I manually copy the files to both of my synced machines will CC recognize them as synced? I've never tried that.

[Nancy OShea]

I don't know.  I've never tried it.