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Librerias compartidas al mismo correo con distintos perfiles

New Here ,
Oct 10, 2022 Oct 10, 2022

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Hola tengo un problema, con las bibliotecas compartidas

 

Tengo una cuenta con varios perfiles, el mismo correo accede a tres perfiles diferentes. En uno tengo varias bibliotecas que me compartieron  y necesito que se pase o muestren en otro perfil, ya me las han vuelto a compartir pero al ser un mismo correo las invitaciones se colocan en un perfil que no quiero o necesito que esten, y al querer compartirlas del Perfil 1 al Perfil 2, no es posible me da una alerta que menciona "Ya dispones de acceso" y tengo que estar creando, actualizando, cerrando sesion e iniciando sesion par apoder actualizar los distintos Proyectos (perfiles), existe la posibilidad de homologar esas bibliotecas como propietario o invitado.

 

Gracias

TOPICS
Collaboration , File sync , Libraries

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Adobe Employee ,
Oct 13, 2022 Oct 13, 2022

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Hi There,

 

Thank you for reaching out to us.  We are sorry for your difficulties with this issue. It is something that our developers are aware of but unfortunately don’t have a solution for at present. One thing to keep in mind would be only to accept the invitation when using the profile that you want to use the shared library with. If you accidentally accepted it from the wrong profile, the library owner would need to remove your email from the shared list and share it again - giving you the option to accept the invite from the correct profile. Another option would be to share an exported copy of the library file directly. This would involve exporting a copy, sending it via email, and the recipient importing it. This would result in two unique copies which were no longer shared. The import/export process is explained here: https://helpx.adobe.com/creative-cloud/help/import-export-creative-cloud-libraries.html Thanks for reporting the issue here. We’ll provide an update if we hear of anything related, which would be helpful. 

 

Please let us know how it goes and also if you need more clarification on this.

 

Regards,

Neelam

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