Maestro card not valid

New Here ,
Feb 01, 2022 Feb 01, 2022

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Hello,

I want to renew my Creative Cloud subscription, but somehow I can only do this if I pay with a credit card and not just through a bank. There was an icon of a Maestro card next to it so I assumed it would be valid.
So I applied for a credit card and it arrived after two weeks. I tried to pay, after the card is activated and it has 200 euros on it, and then I get the message 'This card is not supported'. It's an Openbank Maestro card and it says 'Debit' in small at the top. It also says R42 at the top left.
Does anyone have any idea why it is not valid and if I can pay in another way? I don't have time to apply for a new credit card, because I'll be needing Creative Cloud's programs in a week.

Please can someone help me?
Thanks in advance!

Wilbert

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Wilbert, sorry you cannot update your payment method for your Creative Cloud subscription.  Please see https://helpx.adobe.com/manage-account/kb/cannot-update-card-details.html for answers to common questions on why a card may not be accepted.  If you need any additional assistance or have more questions, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you.

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LEGEND ,
Feb 02, 2022 Feb 02, 2022

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Credit cards and debit cards are different things. 

Debit cards - you can spend only the money in the account, or money you put on the card.

Credit cards - you can spend money and must pay later.

Because you have a promise to pay for the year, Adobe (so far as I know) insist on a credit card. If it was a debit card, you could easily stop paying just by not putting more money on the card.

 

So you applied for a debit card, not a credit card.

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New Here ,
Feb 02, 2022 Feb 02, 2022

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Ohh thanks, didnt know that

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