My desktop app won't synch the files. It will synch on a download but when I create a new file locally it won't synch it up.

[Steph Killip]

I just can't seem to be able to synch files on the upload way. It will synch down but not up.

What's up?

[wharress]

Hi stephbubble,

Could you send me some log files please so I can look a bit more into the issues you are having.

The log files can be found here:

Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/

Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\

The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at harress@adobe.com

Thanks

Warner

[mariaclaudiaz]

Hello Warner

I can not sync my files, in the app appear to be syncing but no nothing happens. 

Thanks

Maria Claudia

[wharress]

Hi mariaclaudiaz,

I just wanted to remind you that this is not a support forum, and the best way to get help with Creative Cloud is to contact Adobe Customer Support if you are facing issues. If you could send me your log files as described above that would be great, I can then look into your issue.

Thanks

Warner

[Steph Killip]

I have emailed those to you a few days ago but still haven't heard back. Any idea?

It would be great if it worked!

We are paying for that so it'd be indeed really great if it worked.

[wharress]

Hi stephbubble,

I didn't get your email? Could you try and send it again for me?.

Thanks

Warner

[Steph Killip]

I have just emailed you again. Can you please check in your junk mail as well.

Cheers

Steph

[wharress]

Hi,

I didn't receive your email, and it wasn't in my junk folder either, very strange. Could you upload your log files to Creative Cloud and then send me the link to these file via private message?.

Thanks

Warner