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I recently purchased a year plan that has photoshop and lightroom. Today I received the Email below saying that my Adobe ID was my email. but when i open creative cloud there is no active plan. Anything. It's like I still need to buy.
Help me Pls
[Image with email and order number removed for your protection on a public forum]
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Try signing out of Creative Cloud, then sign back in again with your Adobe ID and password.
If needed, try the other steps here:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
Jane
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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
if those all fail, change your cc language. eg, try international english
if that fails, change the install location