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My Email ID has photoshop enabled, but in creative cloud, Photoshop is not available.

New Here ,
May 03, 2023 May 03, 2023

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I recently purchased a year plan that has photoshop and lightroom. Today I received the Email below saying that my Adobe ID was my email. but when i open creative cloud there is no active plan. Anything. It's like I still need to buy.

 

Help me Pls

Leonardo29720865qd1k_1-1683155772966.png

 

 

 

[Image with email and order number removed for your protection on a public forum]

 

 

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Community Expert ,
May 03, 2023 May 03, 2023

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@Leonardo29720865qd1k 

 

Try signing out of Creative Cloud, then sign back in again with your Adobe ID and password.

 

If needed, try the other steps here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

 

Jane

 

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Community Expert ,
May 04, 2023 May 04, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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