Copy link to clipboard
Copied
My photoshop isn't loading its files. My creative cloud is constantly syncing. I have tried to uninstall and reinstall. I have changed UXP file name. I have deleted temporary files and restarted my pc.
I am on windows 10 latest update, this recently happened after I changed my Tablet to a Huion 24 plus. I don't know what to do, I need helllppp! I need to complete the work!!!
Thank you!
Copy link to clipboard
Copied
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
Copy link to clipboard
Copied
Hello, sorry but this has not worked sadly
Copy link to clipboard
Copied
try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
Copy link to clipboard
Copied
Thank you so much for helping. but it still isn't working. I have followed all of these. I have done the log collection now. I am guessing I just wait? also is there away to get rid of all files of cc as if my computer has never had cc on, like a full reset?
Copy link to clipboard
Copied
you would stop after using the cleaner.
Copy link to clipboard
Copied
it has been fixed. I have deleted every file that had adobe as the name. and reinstalled it. and now it works.
Copy link to clipboard
Copied
glad it worked!
Find more inspiration, events, and resources on the new Adobe Community
Explore Now