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passwords
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/t5/creative-cloud-services-discussions/passwords/td-p/13542436
Jan 31, 2023
Jan 31, 2023
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since January all my documents are now Password protected, I have not set a password so I can't get into them. This has caused me to waste multiple hours now trying to work. HELP!!
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/t5/creative-cloud-services-discussions/passwords/m-p/13542456#M40873
Jan 31, 2023
Jan 31, 2023
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what documents?
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>
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/t5/creative-cloud-services-discussions/passwords/m-p/13543961#M40883
Jan 31, 2023
Jan 31, 2023
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- Are these so-called protected documents located on your computer's primary hard drive?
- Or are you trying to access external files from email or cloud drives -- i.e. DropBox. Google Drive, etc..?
- Which app & version are you using to open the documents?
- Which operating system do you have?
Nancy O'Shea— Product User, Community Expert & Moderator
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