passwords

[P.Shields]

since January all my documents are now Password protected, I have not set a password so I can't get into them. This has caused me to waste multiple hours now trying to work. HELP!!

[kglad]

what documents?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Nancy OShea]

1. Are these so-called protected documents located on your computer's primary hard drive? 
2. Or are you trying to access external files from email or cloud drives  -- i.e. DropBox. Google Drive, etc..?
3. Which app & version are you using to open the documents?
4. Which operating system do you have?