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passwords

New Here ,
Jan 31, 2023 Jan 31, 2023

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since January all my documents are now Password protected, I have not set a password so I can't get into them. This has caused me to waste multiple hours now trying to work. HELP!!

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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what documents?

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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  1. Are these so-called protected documents located on your computer's primary hard drive? 
  2. Or are you trying to access external files from email or cloud drives  -- i.e. DropBox. Google Drive, etc..?
  3. Which app & version are you using to open the documents?
  4. Which operating system do you have?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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