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Payment problem

New Here ,
Jul 15, 2023 Jul 15, 2023

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Hi, I have a question because I've been getting notifications on paypal for a few days about trying to renew the plan but I checked all my possible emails and none of them have a trial period or anything, does anyone have any idea what I could do?

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Cloud storage web assets

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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Your paypal account may have been stolen

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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make sure you're not responding to emails only.  use no email links and navigate to paypal and check your account.  if you see an unexplained adobe charge, report the fraud to paypal and your credit card issuer.

 

if you're not sure if the charge could be legitimate, contact adobe support per the previous message.

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