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Plan ended today, need to download cloud files

New Here ,
Sep 08, 2023 Sep 08, 2023

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Hi,

Today I got an alert that my subscription has ended and I have some files on the cloud that I need to download but I'm unable to, when I look in the CC app I only see files from 2 years ago! How can I download them?

Thank you!

These are files that I've been using recently and want to download, but can't find (I know some are also stored in my pc, but not all of them):

RCaptura de pantalla 2023-09-08 133928.png

and these are the files on CC:

Captura de pantalla 2023-09-08 134027.png

Captura de pantalla 2023-09-08 134006.png

[Mod: Moved to the Creative Cloud Services forum]

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

AxelMatt_0-1694179851169.jpeg

 


If you like you can also use Twitter:  @AdobeCare  https://twitter.com/AdobeCare

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Sep 08, 2023 Sep 08, 2023

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Thanks for the response!

I know this is not the Adobe support, I already contacted them and they suggested asking here since they couldn't solve the issue, but I'll try talking to an agent, thanks.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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@Monica5CBE 

 

correct.  that's why i posted the info you should use.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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use a web browser to navigate to (and download from) the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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LATEST

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/
.
I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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