• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with file synchronization ventura 13.4.1 (22F82)

Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Problem with file synchronization
After upgrading to MACOSX VENTURA 13.4.1 (22F82)
Files from Adobe cloud are not updating, I have done all the help steps I could find on this forum and more.
The files are on my adobe cloud and on one of the computers they are not updating. I don't see any Adobe error. nor a MACosx system bug. I have done various repair steps from the installer, nothing helped.
On the screen preview of the screen that I attached, only the status of the files is being updated is displayed to me, but this state is continuous and there is no update. He performs operations that have no end

 

Screenshot 2023-06-25 at 19.58.47.png

TOPICS
File sync

Views

224

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

I did unfortunately still not working

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

does your activity monitor show high sync activity?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Moreover there is no traffic on the network, it does not use it at all, it does not update anything

 

 

Screenshot 2023-06-25 at 20.59.28.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

ok. thanks for the info.


 repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

Only the complete uninstallation of all adobe components from the system helped... I do it 3 times this year on the Ventura system, each time after a new system update

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

LATEST

@Jerzy5C4F 

 

i'm glad the problem's resolved (for now), and (based on past experience) am sorry it's bound to return

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines