problem with subscription (no activation despite taking money from bank account and issuing an invoi

New Here ,
Oct 22, 2021 Oct 22, 2021

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Good morning.
 
I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.
unfortunately I can't contact with support because my subscription is not visible on my account
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Cloud storage web assets

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Default, I am very sorry, but I don't see an active membership listed under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to allow you to access your paid membership.

 

If you need assistance locating the account associated with your payment, please begin a secure chat session at https://helpx.adobe.com/contact.html.

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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LATEST

Did you purchase directly from Adobe?

Are you logged-in to your PAID Creative Cloud plan with proper ID and password?

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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