I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.
unfortunately I can't contact with support because my subscription is not visible on my account
Are you logged-in to your PAID Creative Cloud plan with proper ID and password?
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media