problem with subscription (no activation despite taking money from bank account and issuing an invoi

[defaultpsz0e7lgkd1q]

Good morning.

I have a package for all programs for students. I would like to clarify the situation on my account. Money has been withdrawn from my bank card, an invoice has been issued. However, on my account programs still has a trial version. Please verify this immediately.

unfortunately I can't contact with support because my subscription is not visible on my account

[Jeffrey_A_Wright]

Default, I am very sorry, but I don't see an active membership listed under the e-mail address you used to post to this public discussion forum. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to allow you to access your paid membership.

If you need assistance locating the account associated with your payment, please begin a secure chat session at https://helpx.adobe.com/contact.html.

[Nancy OShea]

Did you purchase directly from Adobe?

Are you logged-in to your PAID Creative Cloud plan with proper ID and password?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.