"Some files failed to sync"

[ellenv54463183]

For a few days now, I keep getting the error 'Unable to sync files'. I have done all that is suggested on this help page: https://helpx.adobe.com/sea/creative-cloud/kb/arent-my-files-syncing.html

I have only used 30% of my storage, and did not exceed the sync capacity for the amount of folders or files. I deleted a ton of files from the trash in the online cloud files, and I'm still getting this error message.

Any tips? Thanks in advance!

[kglad]

reset the cc app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[ellenv54463183]

Thanks for your reply.

I've tried this several times now, also in combination with restarting my computer (MacOS catalina 10.15.7).

But the same error keeps popping up.

[kglad]

you'll need to continue sleuthing then to find the culprit file/folder(s).

[MikeCL]

I'm having the same issue (I'm on windows 10). And on top of that I don't have the "synced" icon on the files so I can't see what files failed to synced as the Creative Cloud App doesn't provide that information. But I have tried dragging some files in and out and can see that at least those file do sync. What is going on? Would be fantastic to get some sync stability.