REPLACING FILES ERROR

New Here ,
Feb 01, 2022 Feb 01, 2022

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Hi. I am having a problem with replacing my existing AI files on creative cloud with updated version of the same file. It shows the message attached. Would really appreciate if someone could help me with this. 

Thank you so much in advance.

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File sync

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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