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Same CC library on two computers?

New Here ,
Jun 02, 2023 Jun 02, 2023

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I have two MAC computers on thr same CC account. I have PS and CC libraries on my main desktop but when I sigh into the second computer CC and PS it shows no libraries available. I know I can share libraries by sending myself a share link (?) but is there someway to have the two CC/PS on the same account use one common library?

 

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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do you have a teams or enterprise subscription and therefore two profiles?

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Thank you for any help. My Adobe account is a single basic account allowing two computers to run PS from a single account with a single user name and password. That is why I want both computers to be able to use the same CC libraries without having to send myself “Share” links.

R Brad Stamm

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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close both ps's

 

sign out of both cc desktop app and then sign back in (using the same id and password).

 

open both ps's

 

check the libraries. do they match?

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New Here ,
Jun 03, 2023 Jun 03, 2023

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Thanks again. I went into CC on both computers and closed all sessions then signed out of both CC. Signed back into each with same name, password and Account Access authenicator. My main computer and it's CC show the two libraries previously made but the second computer only shows one of the libraries. Very odd.

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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