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Shared library syncing issue

New Here ,
Jan 03, 2024 Jan 03, 2024

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Hey all, if anyone has a solve for this, it would be much appreciated!

I created a shared library for my team to work on a project. It should have .ai files, jpegs, color palettes, etc. It took a couple of relaunches/reinstalls to get my teammate to actually see the library in the creative cloud app, but it eventually worked. Now however, she has uploaded a lot of the files types mentioned above, but I cannot see any of the files from my end. She definitely has edit access. I can see the files uploaded and available in the library on her end when we have share-screened, but they don't come up on my screen. I've reset the app, I've signed out and back in, paused and unpaused syncing several times, and I've checked both the Mac desktop app and the in-browser CC website, but the files are nowhere to be found. Screenshots for reference, with names redacted.

Does anyone have an idea of what we are doing wrong? Thanks in advance!

Screenshot 2024-01-03 at 6.46.02 PM.pngScreenshot 2024-01-03 at 6.42.58 PM.png

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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If the items are not available in the browser (https://assets.adobe.com/libraries) then there is definitly a syncing issue on the Adobe side. Your coworker should check, if the assets are available on the web for her (using the same link). It may take some time to syncronize to the workstation, but after several minutes, the data should be available.

 

Are you on a Teams/Enterprise subscription? Are you behind a corporate firewall?

ABAMBO | Hard- and Software Engineer | Photographer

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