Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Spark 1080x1920 (IG Story) size is downloading at 720x1280px

New Here ,
Oct 21, 2021 Oct 21, 2021

When I download a Spark Instagram Story-sized MP4, 1080x1920, it shows as 720x1280 px to my client and they think I am giving them the incorrect size. 

 

Also, the 1080x1080 MP4 downloads as 1280x1280. Very odd.

 

Does anyone know why this happens? I need to give my client a reason.

 

Thanks!

TOPICS
Collaboration
168
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 21, 2021 Oct 21, 2021
LATEST

Please contact Spark Support on Zendesk.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

 

There is no Spark support on this platform, sorry.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines