Synchronisation creative cloud impossible code erreur 198 XD

[Léa29744235t700]

Bonjour, j'ai un souci avec creative cloud qui me bloque mes autres applications par exemple je ne peux plus utiliser adobe Xd. 
J'ai un code d'erreur 198 m'informant que la synchronisation est impossible et qu'il faut installer le composant de synchronisation. Bien évidemment je n'ai pas un bouton qui me renverrait vers ce composant et même en parcourant les forums je ne trouve pas de réponse. 

J'ai essayé de réparer l'application, ça n'a pas fonctionné. J'ai désinstaller et réinstaller l'application et pareil ça n'a pas fonctionné. 

Je suis sur la version 6.0.0.571 de creative cloud et je n'ai pas la possibilité de la mettre à jour.

Mon système d'exploitation est macOS Sonoma 14.0

Est-ce que quelqu'un aurait une solution à mon problème ? Merci d'avance 

[jane-e]

@Léa29744235t700 

Since your error code is with Adobe XD, I've moved your post to the XD forum where the Experts there are more likely to assist. Also, update macOS Sonoma to 14.2.

Jane

[Léa29744235t700]

I may have misspoken, but it's not an Xd error, it's a creative cloud error, it's just that when I opened the Xd application I couldn't use it due to a creative cloud synchronization error. The screenshot I posted is a creative cloud error.

[jane-e]

Thanks for clarifying Léa, I've moved your message to the Creative Cloud forum. Is that where you want it? We are happy to move posts as needed.

Jane

[Léa29744235t700]

Yes, thank you, it really is a creative cloud mistake. I'll put back a screenshot to clarify the situation if needed.

[kglad]

@Léa29744235t700 

is xd trying to update?

[Léa29744235t700]

Not at all, I was just trying to open an Xd document on which there are several collaborators.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[jane-e]

<"moved from using the community">

This was in the Creative Cloud forum. How did it get to Using the Community?

[kglad]

@jane-e, somebody moved it.

[Peru Bob · Accepted solution]

Try using the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Léa29744235t700]

Thanks to you, it worked with this manipulation ! 

[Peru Bob]

You're welcome.